SUPPORT
 

Shipping & Delivery
Please find our shipping details for bulk and small orders below:

•             All our bulk orders are shipped by Air- Sea and small orders are shipped by DHL, TNT, FedEx Fast Delivery Courier Service.

•             We ship small orders within 15-days and bulk orders are delivered depending on the quantity of the order, which is also shipped within 30 to 45 working days.

For more details on shipping details & delivery of the placed order, please send your query to our customer support department via email at support@softpakind.com.
 

Privacy & Security

It is our company policy to maintain privacy and secrecy of our client’s order, data and designs etc. as your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns. As part of the order process, we collect the following information.

– Customer Name

– Shipping / Billing Address

– Email

– Address

– Phone number

All this information is kept safe and secure as part of our vision to provide you with the best services.
 

Returns & Replacements

Every effort is made to ensure that you receive our products free from manufacturer’s defects. However, if you receive a defective product, you must report this problem within 7 days of receipt of goods. However, all orders are produced as per our product images are shown on our website or counter samples provided to our buyers.

Quality is ensured at every step in our production process, but if there are any problems or defects, comes to us in our production workmanship, we fully guaranteed a free replacement of affected products with 30-days of delivery of goods as your satisfaction means utmost to us.

 

Ordering

We accept all small and bulk quantities with buyer order details and against our Commercial Performa Invoice.
 

Payment, Pricing & Promotions

All small orders are accepted with 100% advance payment.

All bulk quantity orders are accepted with a 50% advance payment and a 50% balance amount at the time of shipment of orders.